Cancellation Policy

Cancellation Policy

Orders placed with GetPresto may be canceled only if the cancellation request is received before the order has been processed, packed, or shipped. Once an order has entered fulfillment or has been transferred to the shipping carrier, it can no longer be canceled.

To request a cancellation, contact our customer support team as soon as possible:

Email: contact@getpresto.us
Phone: (917) 642-8765

Please include your full name, order number, and the reason for your cancellation request. Submitting a request does not guarantee cancellation, as approval depends on the order’s status when the request is reviewed.

If the cancellation is approved, a full refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Orders that have already been processed, packed, or shipped are not eligible for cancellation. After delivery, eligible requests will be handled according to our return and refund policies.

GetPresto reserves the right to cancel an order due to payment issues, pricing errors, suspected fraud, incorrect customer information, product unavailability, or other circumstances that prevent fulfillment. If we cancel an order after payment has been received, a full refund will be issued.

Customers are responsible for reviewing all product, billing, and shipping information before completing a purchase. GetPresto is not responsible for cancellation requests submitted after an order has entered fulfillment.